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Conference Workshops

Tuesday, October 23

General Session: Keynote Speaker Gerry Sandusky - The Perception Pyramid - 8:30 AM - 10:00 AM

Miscommunication isn’t caused only by people not understanding your words or your message. It’s typically caused by others hearing a completely different message than you thought you sent—or worse, they didn’t hear any message at all.

Gerry will help attendees understand why their communications fall through the cracks in any organization—and how to prevent it from happening again. Understanding how we really communicate will greatly enhance your attendees chances of being “heard” in the work place—and at home. Topics covered will include:

•    How non-verbal communication either supports your message or becomes it
•    Where your weakness lies as a communicator—and how to change it 
•    Why the design of your face will remind you of the most important rule all great communicators follow
•    Why some words matter and others don’t—and how to tell the difference 
•    Four things that will always let you know if they are on track or off track with their communication

Fare Media - Panel Discussion - 10:30 AM - 12:00 PM
Current trends are away from fixed vehicle hardware and proprietary data formats. They have gravitated toward hand-held data phones and tablets running open-architecture dispatch and fare collection software. This session will address these developing trends in fare collection.

IT Tablet Solutions / Data Management - Panel Discussion - 10:30 AM - 12:00 PM
Modern transit systems boast a diverse array of information gathering tools and metrics. Learn how to better manage this flow of information through best practices and new technology.

Vendor Sessions (TBA) - 1:45 PM - 3:30 PM
Attend sessions presented by TAM's vendor partner experts on a variety of topics, including new technologies and advanced equipment.

Wednesday, October 24

Navigating the Me-Too Movement in Transit - 8:30 - 10:00 AM

Join us for this 90-minute session to find out:

  • What is the Me-Too Movement all about?
  • Why now?---What has changed?
  • What impact does it have on service delivery?
  • What policies and procedures need to be in place?

Recruiting and Building a Sustainable Driver Workforce- 8:30 AM - 10:00 AM
What are transit leaders doing to address the current driver shortage? Organizational awareness, executive support and understanding is central to any effort in addressing driver shortages. Creating a workplace where drivers relate to the values and vision of your organization is essential throughout the sourcing, selection and hiring process. Throughout this interactive workshop you'll hear from transit leaders who have developed and maintained mission-centric and successful community transportation driver programs.

Engaging and Retaining a Sustainable Driver Workforce - 10:30 AM - 12:00 PM
Sustainable business practices are increasingly appearing on the radar of businesses around the globe. Organizations now realize the benefits of sustainable business practices and agree that these practices can create virtuous cycles between economic, social, environmental - and now long-time shareholding -values. This session will provide proven strategies and best practices in order to align employees, government, internal and external shareholders, as well as the community to retaining a sustainable driver workforce.

Understanding the Americans With Disabilities Act (ADA) – 10:30 AM – 12:00 PM
This challenge to serve individuals with disabilities is both rewarding and at times confusing. This workshop will look at the big picture of the ADA and will address specific challenges.

•    How do we apply the 2011 Definition Change of a common wheelchair that removed size & weight in daily service?

•    When can you refuse transit services to an individual with a disability?

•    What are Reasonable Modifications and how do we apply this concept?
•    What is a Direct Threat and how do we apply this concept?

•    What does the term "origin to destination” imply?

•    What is a Service Animal? How does this differ from a comfort animal or a pet?

MDOT/MTA Training Workshops  1:45 PM - 5:00 PM

Title VI – LOTS/5310

This session will focus on your Title VI Plans that have recently been updated and approved by your counties and/or other various governing bodies.  We will discuss general comments and concerns. 


This is an opportunity to review your policy/template and make sure you have the most current information.  DOT has revised 49 CRF Part 40-effective January 1, 2018.  The group may update their Drug and Alcohol Policy by incorporating an addendum provided at this training.  

Reasonable Suspicion – LOTS/5310 

This class will satisfy the U.S. Department of Transportation (USDOT) two-hour training requirement for supervisors per 49 CRF Part 655.14(b)(2).  Seminar participants will learn to identify signs, symptoms, physical, behavioral, speech and performance indicators of possible drug use and alcohol misuse, and to make fair and reliable reasonable suspicion drug and alcohol testing referral of transit employees performing safety-sensitive functions.  Certificates of completion will be mailed to participants. 

Thursday, October 25

MDOT/MTA Locally Operated Transit System Mandatory Training - Safety / Asset Management - 8:30 AM - 12:00 PM
This is mandatory RTAP Training for all LOTS.  This session will focus on SMS and Safety Management Plans for the LOTS.  We will also set new asset management performance targets for next year.

MDOT/MTA Non-profit (5310) Compliance Review Training - 8:30 AM - 12:00 PM
This is mandatory RTAP Training for all 5310’s.  Beginning 2019 the Office of Local Transit Support (OLTS) will conduct Triennial Compliance Reviews for the 5310 sub-recipients.  This training session will discuss the compliance areas that will be reviewed and the documents you will need to have on file to meet all the federal and state requirements. 

Smith System Driver Seminar - 1:00 PM - 4:00 PM
In this seminar, students are taught Smith System concepts in a classroom environment. The seminar features a mix of instructor-led presentations, videos and classroom discussion in both forward motion and backing strategies. Trainees complete a series of quizzes throughout the class to ensure their understanding of the material and so the instructor can identify and address any gaps in knowledge. During three hours of instruction, the Smith System instructor delivers education centered on:

  • Current U.S. crash statistics and information about common causes of crashes
  • The Smith5Keys to crash prevention
  • Forward motion techniques
  • Backing, parking and close-quarter maneuvering
  • Safer approaches to reversing and parking
  • The dangers of distracted driving and driver inattention — major causes of crashes

Students watch a series of videos that allow them to examine several crashes and apply the Smith5Keys as a solution to those situations. They also have the opportunity to experience the practical application of the Smith System through a video demonstration of the Smith5Keys in a variety of driving environments.