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Advanced Search
Conference Workshops

Tuesday, September 17

TAM Maintenance Workshop - Presented by American Bus, Braun, and ACT/Pro-Air - 10:15 AM - 4:00 PM

Join representatives from American Bus, ENC, Braun and ACT/Pro-Air for the Maintenance Workshop. The workshop is a day dedicated to bus maintenance and bus technologies. Take advantage of the opportunity to interact with and learn from your maintenance peers and other associated transit professionals.  We will cover maintenance strategies for: 

  • Wheelchair lift/ramp troubleshooting and preventative maintenance overview
  • A/C in-service recommendations and troubleshooting
  • Principles of electrical systems, diagnostics and troubleshooting
    • This session involves hands on diagnostic information and training

The mass transit bus industry is undergoing rapid technological changes that focus on complex electrical systems. New buses have electrical systems that are often unfamiliar to technicians who are employed from other industries, such as automotive or heavy vehicle or equipment trades. The knowledge gap for bus maintenance technicians centers on the fundamental understanding of how to integrate electrical systems with ladder logic and electrical schematics to troubleshoot and repair electrical faults.

Course instruction led by:
Eric Christopherson
VP Operations
American Truck & Bus, Inc.
Kevin Shidler
Area Sales Manager
Braun Ability
John Lucas
Northeast Territory Sales Manager 
PROAIR – A.C.T. – Bus Air


Transit Size Doesn't Matter - Presented by Harford Transit - 10:15 AM - 12:00 PM
Small and medium-sized transit operations often believe that the latest organizational and technological innovations are beyond their reach. Staff from Harford Transit LINK will explain how a transit system of any size can conduct a reorganization to place itslef on the cutting edge.

Partnering with Rideshare Companies - Panel Discussion - 10:15 AM - 12:00 PM
Over the past year, there’s been a slew of partnerships between public transportation authorities and rideshare companies like Uber and Lyft. Find out what these partnerships really mean for all parties in this panel discussion including industry experts, transit organizations, and rideshare representatives.

Vehicle Maintenance - 10:15 AM - 4:00 PM - Presented by American Bus Sales

For the first time at the TAM conference, we are proud to offer an all-day course (following the morning guest speaker) in bus maintenance. This training will cover a wide range of cruicial preventive, proactive, and restorative maintenance procedures and topics.

NTD Reporting - 1:00 PM - 2:50 PM

Those receiving funding from the Urbanized Area Formula Program (5307) or Rural Formula Program (5311) – are required to submit data to the National Transit Database (NTD)  in uniform categories. This training will focus on making sure your reports are thorough, timely, and fully in compliance.

Developing a Micro-transit program - Presented by KFH - 1:00 PM - 2:50 PM

In response to declining ridership, rising cost, and competitive Transportation Network Companies (TNCs) – Uber and Lyft, public transit agencies are adapting their service delivery models.

Combining elements of the public Demand Response Transit (DRT) and the private sector smartphone application enabled on-demand models, public transit agencies are integrating microtransit services into their operational practice.

This session will explore the intersection of DRT and on-demand technology, describing how publicly regulated microtransit can serve as a low cost First Mile-Last Mile (FM-LM) mobility solution in low-demand, low-density service areas.

Wednesday, September 18

Career Pathing in Middle Management - 10:45 AM - 12:15 PM

There is an increasing unmet need for skilled workers in the transportation industry and a looming prospect of a shortage over the next 10 years if nothing is done. This session outlines the steps that community transportation employees, managers, and stakeholders can take to develop or expand career pathways to focus on the skills, competencies, and credentials needed for high-demand jobs in the transportation industry and its subsectors.

Upper Management & Middle Management (Conflict Resolution in your Organization) - 10:45 AM - 12:15 APM

Conflict between managers can be expected in the workplace and is not necessarily a bad thing. When properly managed and resolved, conflict can lead to new ideas, process improvements, and even strengthened relationships. This session will describe how organizations can address conflict effectively so it becomes a positive rather than a negative force in the organization.

Establishing and Enhancing Volunteer Driver Programs - 10:45 AM - 12:15 PM

Volunteer transportation programs are an important option for meeting the transportation needs of older adults and people with disabilities in Maryland. This session will describe proven recruiting and retention techniques to strengthen and build a roster of dedicated volunteer drivers.

Value-Based Leadership – Presented by Ream Lazaro - 1:00 PM – 2:50 PM

The value-based leadership philosophy focuses on who we are, what we believe in, and how we act, rather than on what job position we hold. Values determine behavior, and behavior determines performance.  This session for managers and supervisors identifies core leadership values and the impact those values have on guiding effective employee performance. During this session, we will discuss the difference between value-based leadership and other leadership styles.  We will explore potentially successful approaches for communicating with, motivating, and resolving conflicts with subordinates.  Participants will have the opportunity to identify their values and how those values translate into leadership strategies. The session concludes with identifying twenty qualities of a good leader.

Public Engagement & Accessibility  - 1:00 PM – 2:50 PM

Two-way communication between citizen and community transportation agencies informs and includes the public while using the feedback received to develop relationships within the community and build better transportation projects. This session with focus on how the involvement of public input into the assessment of transportation needs and solutions has become a key factor in the decision making process.

Making the Case for Transportation in a non-transit organization  - 1:00 PM – 2:50 PM

Many human service organizations struggle with the challenges of making the case to their larger organization for the utility and necessity of an efficient transportation department with adequate resources. This session with go into the ways that non-transportion professionals can be helped to see (and buy into) the transportation portion of your organziation's operations. 

Panel Discussion - Bus vendors - Procurement, Equipment, & new bid information  - 3:00 PM – 4:50 PM

This panel discussion, moderated by the Maryland Transit Administration (MTA) will feature representatives from every winning company on the MTA bus bid that all Maryland transit organizations will be using for replacement stock over the next few years. This session will focus on how the new bus orders will work, the types of equipment offered, and will give vendors the opportunity to answer any procedural questions that attendees may have.

Positive Safety Culture - General Session - Presented by Ream Lazaro  - 3:00 PM – 4:50 PM

Every transit agency has a safety culture.  The real question is whether that culture is positive and supports agency mission achievement or negative and undermines agency success. This session addresses the importance and attributes of a positive safety culture.  We will examine the challenges of maintaining a positive safety culture at a transit agency and, at the same time, identify why the industry is ready for safety culture development. We will also probe the critical significance of employee empowerment. Participants will have an opportunity to assess their existing transit agency’s safety culture and identify barriers they may need to overcome. We will discuss how to cultivate a positive safety culture and some leadership strategies to make that happen.   Finally, we will examine the links between safety culture, employee empowerment, and successful safety management.

Thursday, September 19

Seeing Transit from Riders' Perspectives - 8:30 AM - 9:50 AM
How does your transit organization appear to the customers you serve? How can you use this information to help improve your service? This session will focus on bridging the gap between the 'agency' and the 'ridership' perspectives.

LOTS - Procurement - Presented by MDOT/MTA - 10:30 AM - 11:50 AM

5310 - Project Wise Training - Presented by MDOT/MTA (MANDATORY) - 8:30 AM - 12:00 PM


LOTS - SMS / Asset Managment - Presented by MDOT/MTA - 1:00 PM - 4:45 PM


5310 - Grant Writing - Presented by MDOT/MTA - 1:00 PM - 2:50 PM


5310 - Training your Riders - Presented by MDOT/MTA - 3:00 PM - 4:45 PM