Conference Sessions

TAM prides ourselves on hosting a wide array of sessions for our attendees, bringing in top presenters and experts from around the country for our members to enjoy. Below are some of the sessions we will be hosting during the conference. Additional details including dates/times, presenters, and additional workshops will be added as we get closer to the conference.

Working with Passengers with Invisible Disabilities

Not all passengers with disabilities have their disability readily obvious to a transit operator. Increasingly, many passengers who require accommodation and sensitive treatment are dealing with mental disability or emotional stress. Navigating this difficult area of compliance and passenger sensitivity is critical for transit providers. (Touch on addiction.)

Introduction to Compliance 

This course is intended for those new to transit or newly promoted to positions of greater responsibility, and will serve as an intense introduction to topics such as Title VI compliance, the Americans with Disabilities Act, and other areas of compliance. This session is intended for attendees from public transit agencies or nonprofits

Transit Marketing – How to Return Lost Ridership

One of the most distressing post-pandemic trends in public transit has been the delay in the return of ridership to pre-COVID-19 levels. A return to ridership growth is critical for the long-term survival of our industry as we seek to justify greater community investment in the services we provide. Learn how your organization can effectively market your service to encourage greater ridership, even in the headwinds we face today.

Best Practices Website Design

As an organization providing transit services, you have responsibility to build a website in compliance with all federal regulations. But beyond that, how do you develop an actually functional website that adds value to your on-the-road services and enhances customer experience? Learn how to go beyond making a ‘compliant’ website into making a ‘great’ one!

Managing Multiple Generations in the Transit Workplace

There are still five generations currently in the American workforce, from Traditionalists to Gen Z, and they all have different communication styles, approaches, and worldviews. This interactive session will explore the similarities and difference, and offer some insights on how to help colleagues across the generations not just work together, but value and enjoy working together.

Community Involvement in Transit Planning

Community involvement in transit planning is required in many circumstances by law – but is your agency actually getting useful information out of these sessions? Learn how to effectively engage the public and get useful feedback from riders through both traditional and non-traditional methods of public engagement.

Managing front line operators and entry level employees

Staff turnover is an unfortunate feature of our industry, and proper motivation and orientation of new employees is a critical task to ensure quality levels of service and compliance with all required activities. Learn lessons from industry experts from both the private and public sector on how to properly manage and energize employees at any organization.

Transit Network Design Course

Our Transit Network Design Course gives people a grasp of how transit networks and services work, so that they can form more confident and resilient opinions about transit proposals in their own work.

The course is ideal for people who interact with transit planning in their work— including land use planners, urban designers, developers, traffic engineers, sustainability advocates, Board members, transit employees of all kinds, and people who work on transportation or urban policy generally.

Contract Management

This workshop focuses on how a good contract administration system should look and how it should function after contract award. This course will emphasize good procurement business practices and policies from a broader industry perspective. This training covers the roles and responsibilities of contracting parties. Specific problem areas that may emerge during the procurement process will be identified and addressed