Keynote Speaker- Olympian Johnny Quinn

TAM is proud to present former US Olympian Johnny Quinn as our keynote speaker of the 2021 conference! 

Sessions:

TAM Alternative Fuels Track

The transit industry is facing increasing public and legislative pressure to adopt zero and low-emission technologies. Transit professionals should be prepared to understand the options, costs, and challenges of a variety of alternative fuel vehicles. TAM will be hosting a series of alternative fuel classes, covering the following topics

  • Battery Electric
  • Propane & CNG
  • Hydrogen
  • Hybrid conversions

Each of these sessions will involve panel discussions composed of industry experts, vendor representatives, and transit agency personnel who have direct experience in implementing these technologies. A special emphasis on the infrastructure requirements for each of these technologies will give our members a good grounding in the realities of community transit agencies and alternative fuels.

How “Low” can you go? Transitioning from conventional fuel to Alternative Fuel
Presented by Harford Transit LINK
 

In this session, representatives from Harford Transit LINK will discuss their experiences in transitioning from conventional to alternative fuels (CNG) and discuss the lesson learned and steps taken, including:

  • How did the transit industry get here – ARRA grant fleet foundations?
  • Review of transit fleet – Utilizing FIFO instead of LIFO
  • Implementing a forward-thinking vehicle utilization plan with driver buy in . . foundation for the turn-a-round
  • Diversifying grant funding to prepare for a new sustainable vehicle replacement plan
  • Researched options to secure a healthier fleet future, provide quality customer service and reduce maintenance costs.
  • Finding funding that fits! Utilizing the knowledge gained of emission criteria to correlate with grant availability in order to write/submit request for low/no emission vehicles. . . and WIN!
  • Don’t put the bus before the horse…. Come to the table with vehicle, infrastructure, and overall knowledge of the technology you are going to implement. Leads to dramatic transition and great partners through the project. . .
  • Paying a visit, pays off - Vehicle vendor meetings for research, history, financial forecasting and could this be reality.
  • CNG vs electric – Review costs, service area limitations, transition, and timeline.
  • Sustainable Fleet replacement by 2024 for continuous improvements

TAM Maintenance Workshop

Join representatives from industry experts for the Maintenance Workshop. The workshop is a day dedicated to bus maintenance and bus technologies. Take advantage of the opportunity to interact with and learn from your maintenance peers and other associated transit professionals.  We will cover maintenance strategies for: 

  • Wheelchair lift/ramp troubleshooting and preventative maintenance overview
  • Principles of electrical systems, diagnostics and troubleshooting
  • This session involves hands on diagnostic information and training

The mass transit bus industry is undergoing rapid technological changes that focus on complex electrical systems. New buses have electrical systems that are often unfamiliar to technicians who are employed from other industries, such as automotive or heavy vehicle or equipment trades. The knowledge gap for bus maintenance technicians centers on the fundamental understanding of how to integrate electrical systems with ladder logic and electrical schematics to troubleshoot and repair electrical faults.

Improving Customer Service
Presented by Lynn Berger
 

This course will help attendees to:

• Define customer service both globally and personally
• Explore key customer service skills, their significance and how to incorporate them into     personal practice
• Understand how to diffuse an angry customer
• Review key customer service techniques
• Value generational differences and work through change
• Promote good customer service and quality work environment

Reasonable Suspicion
Presented by Lynn Berger
 

This 2-hour course will cover the following areas of DFWP training objectives:
•Learn facts related to the impact of workplace substance abuse
• Recognize signs and symptoms of alcohol misuse and drug abuse, along with the physical associated risks
• Learn key regulatory aspects and terminology of 49 CFR Part 40
• Learn “when” and “how” to initiate a “reasonable suspicion" test using the Observation Checklist
• Review appropriate interventions related to maintaining a safe and drug-free workplace

Addressing Transportation Barriers to Low Income Health Care
Presented by Washington County Community Action Council
 

The Washington County Community Action Council has partnered with the Community Free Clinic of Washington County on a Maryland Community Health Resources Commission to address the transportation challenges of our most vulnerable population receiving medical care. The goal is develop a program for our community that can be replicated throughout the state.

Sessions:

 Effective Documentation Strategies

Presented by CTAA 

*NOTE* This course is limited in class size and will require pre-registration.*

As a transit professional do you face extreme liability at every turn? Although it’s impossible to completely eliminate liability and risk, we can remarkably reduce exposure by the timely and accurate submission of documentation to address safety and security concerns. Proper documentation is not only critical in reducing liability, but is also an extremely vital form of communication between bus drivers and management. Accurate and timely documentation will create an environment that encourages open communication. This in turn will unify your team’s efforts and greatly assist your agency in reaching the goal of providing safe and reliable transportation to the passengers you serve. 

Subjects covered include:

  • Pre and Post Trip Inspection Review and Forms
  • Mobility Device Documentation Templates
  • Passenger Documentation Templates
  • Pick Up and Drop Off Locations Document Templates
  • Americans with Disabilities Act (ADA) updates to Ensure Compliance
  • Blood Borne Pathogen Awareness 

Transit CEO Roundtable

 Covid-19 served as a shock to the system for all of us in the community transporation world. This roundtable discussion featuring the heads of Maryland LOTS agencies will discuss how their agencies are adapting to the "dislocations” caused by the COVID-19 pandemic so they can continue to improve the quality of life and economic opportunities for all people. 

Non-profit Transportation Roundtable 

Non-profits providing transportation services found themselves beset by unprecedented headwinds during the pandemic. Learn how fellow non-profit transportation providers navigated the crisis and how they plan to move forward in the new landscape created.

Wheels to Wellness: Coordinating Rides for Non-Emergency Medical Transportation
Presented by Tri-County Council of Southern Maryland
 

Since August 2018, Wheels to Wellness coordinates human service providers with hospital case managers to provide non-emergency medical transportation to those who need it. The project stabilizes human service transportation employment by relying on the driver’s training and availability. The program also improves community health through greater hospital case management and patient intervention. The presentation will discuss the Wheels to Wellness program in Calvert and St. Mary’s counties and the scope of problem in southern Maryland and in Maryland. We will also evaluate both anticipated and actual healthcare indicators that we found and briefly discuss the future direction and challenges for the program.

Innovative Practices for Creating a Mobility on Demand Service and Increasing Mobility Options

Presented by Cecil Transit & Routematch

In this session, Cecil Transit and Uber Transit – Routematch by Uber will share early learnings from Cecil Transit’s FTA funded Integrated Mobility Innovation grant to provide on-demand services to people recovering from opioid addiction. Cecil Transit’s Roadway to Recovery project, operating as COMPASS, provides participating residents of local recovery houses the ability to use on-demand transportation services. This innovative model will increase access to employment opportunities, medical care, recovery support, and other vital services. Being able to take transportation is incredibly beneficial to this vulnerable to improve health and economic independence and reduce the burden on loved ones.We will also explore how transit agencies can provide an improved rider-centric experience and agencies can learn how to expand their mobility ecosystem. Through an on-demand model, much like a taxi or Uber service-but run by public transit, agencies can use innovative apps and integrated payments to reduce the financial burden of longer trips. In addition, the on-demand model can help agencies remove transportation barriers and increase mobility options. Some examples of applicability include providing late night transportation to and from employment centers, feeding into fixed routes, balancing demand response and on-demand services, and gauging the need for expansion of fixed route services.We will illustrate these practices and walk through how Cecil Transit and other agencies across the United States have been able to address these barriers in their communities by launching on-demand service.

TAM Government Affairs Panel

TAM's Government Affairs committee will be hosting a panel discussion including legislators, industry experts, and our own consultants to talk about the issues most important to TAM members, the importance of transit speaking with a unified voice, and where local transportation in the state may be headed in the years to come.

Human Trafficking Prevention & Community Transit
Presented by the University of Maryland, Baltimore
 

Human Trafficking is modern day slavery. An estimated 40 million people worldwide are exploited for commercial sex or forced labor. It’s happening every day across the United States, including in Maryland. Public transit employees have an integral role to play in providing an extra set of eyes and ears for law enforcement in recovering victims and arresting traffickers. This session will provide basic information about human trafficking, its intersections with transit, and offer resources for transit supervisors to take back with them to train their drivers on how to be on the lookout.

Sessions:

Mandatory MDOT/MTA 5310 and LOTS sessions

 Our partners at MDOT/MTA will be putting on specialized training in critical compliance and regulatory training for both our non-profit and transit agency attendees. Specific information about these trainings will be added soon.