Keynote Speaker- Olympian Johnny Quinn

TAM is proud to present former US Olympian Johnny Quinn as our keynote speaker of the 2021 conference! 


TAM Alternative Fuels Track

The transit industry is facing increasing public and legislative pressure to adopt zero and low-emission technologies. Transit professionals should be prepared to understand the options, costs, and challenges of a variety of alternative fuel vehicles. TAM will be hosting a series of alternative fuel classes, covering the following topics

  • Battery Electric
    • Panelists: Stephen Cofta, Proterra; Rob Rinaca; Jacobs Engineering; Ahron Berney, Montgomery County
  • Hydrogen
    • Panelists: Jim Martin, American Bus; Kirt Conrad; Stark Area Regional Transit Authority (SARTA); Richard Moore, Connected DMV
  • Hybrid conversions
    • Presented by Craig Combs, Colonial Bus

Each of these sessions will involve panel discussions composed of industry experts, vendor representatives, and transit agency personnel who have direct experience in implementing these technologies. A special emphasis on the infrastructure requirements for each of these technologies will give our members a good grounding in the realities of community transit agencies and alternative fuels.

How “Low” can you go? Transitioning from conventional fuel to Alternative Fuel
Presented by Harford Transit LINK

In this session, representatives from Harford Transit LINK will discuss their experiences in transitioning from conventional to alternative fuels (CNG) and discuss the lesson learned and steps taken, including:

  • How did the transit industry get here – ARRA grant fleet foundations?
  • Review of transit fleet – Utilizing FIFO instead of LIFO
  • Implementing a forward-thinking vehicle utilization plan with driver buy in . . foundation for the turn-a-round
  • Diversifying grant funding to prepare for a new sustainable vehicle replacement plan
  • Researched options to secure a healthier fleet future, provide quality customer service and reduce maintenance costs.
  • Finding funding that fits! Utilizing the knowledge gained of emission criteria to correlate with grant availability in order to write/submit request for low/no emission vehicles. . . and WIN!
  • Don’t put the bus before the horse…. Come to the table with vehicle, infrastructure, and overall knowledge of the technology you are going to implement. Leads to dramatic transition and great partners through the project. . .
  • Paying a visit, pays off - Vehicle vendor meetings for research, history, financial forecasting and could this be reality.
  • CNG vs electric – Review costs, service area limitations, transition, and timeline.
  • Sustainable Fleet replacement by 2024 for continuous improvements

TAM Maintenance Workshop

Join representatives from industry experts for the Maintenance Workshop. The workshop is a day dedicated to bus maintenance and bus technologies. Take advantage of the opportunity to interact with and learn from your maintenance peers and other associated transit professionals.  We will cover maintenance strategies for: 

  • Wheelchair lift/ramp troubleshooting and preventative maintenance overview
  • Principles of electrical systems, diagnostics and troubleshooting
  • This session involves hands on diagnostic information and training

The mass transit bus industry is undergoing rapid technological changes that focus on complex electrical systems. New buses have electrical systems that are often unfamiliar to technicians who are employed from other industries, such as automotive or heavy vehicle or equipment trades. The knowledge gap for bus maintenance technicians centers on the fundamental understanding of how to integrate electrical systems with ladder logic and electrical schematics to troubleshoot and repair electrical faults.

Presenters will include experts from Braun and American Bus

Improving Customer Service
Presented by Lynn Berger

This course will help attendees to:

• Define customer service both globally and personally
• Explore key customer service skills, their significance and how to incorporate them into     personal practice
• Understand how to diffuse an angry customer
• Review key customer service techniques
• Value generational differences and work through change
• Promote good customer service and quality work environment

Reasonable Suspicion
Presented by Lynn Berger

This 2-hour course will cover the following areas of DFWP training objectives:
•Learn facts related to the impact of workplace substance abuse
• Recognize signs and symptoms of alcohol misuse and drug abuse, along with the physical associated risks
• Learn key regulatory aspects and terminology of 49 CFR Part 40
• Learn “when” and “how” to initiate a “reasonable suspicion" test using the Observation Checklist
• Review appropriate interventions related to maintaining a safe and drug-free workplace

Addressing Transportation Barriers to Low Income Health Care
Presented by Washington County Community Action Council

The Washington County Community Action Council has partnered with the Community Free Clinic of Washington County on a Maryland Community Health Resources Commission to address the transportation challenges of our most vulnerable population receiving medical care. The goal is develop a program for our community that can be replicated throughout the state.

Presenters: Geordie Newman, Washington County CAC; Dr. Doug Spotts, Meritus Health


Effective Documentation Strategies
Presented by CTAA 

*NOTE* This course is limited in class size and will require pre-registration.* Use the following link to register:

As a transit professional do you face extreme liability at every turn? Although it’s impossible to completely eliminate liability and risk, we can remarkably reduce exposure by the timely and accurate submission of documentation to address safety and security concerns. Proper documentation is not only critical in reducing liability, but is also an extremely vital form of communication between bus drivers and management. Accurate and timely documentation will create an environment that encourages open communication. This in turn will unify your team’s efforts and greatly assist your agency in reaching the goal of providing safe and reliable transportation to the passengers you serve. 

Subjects covered include:

  • Pre and Post Trip Inspection Review and Forms
  • Mobility Device Documentation Templates
  • Passenger Documentation Templates
  • Pick Up and Drop Off Locations Document Templates
  • Americans with Disabilities Act (ADA) updates to Ensure Compliance
  • Blood Borne Pathogen Awareness 

Transit CEO Roundtable

Covid-19 served as a shock to the system for all of us in the community transporation world. This roundtable discussion featuring the heads of Maryland LOTS agencies will discuss how their agencies are adapting to the "dislocations” caused by the COVID-19 pandemic so they can continue to improve the quality of life and economic opportunities for all people. 

Presenters: Sandy Wobbleton, Calvert County; Roman Steichen, Frederick County; Crystal Winebrenner, Carroll County

Non-profit Transportation Round-table 

Non-profits providing transportation services found themselves beset by unprecedented headwinds during the pandemic. Learn how fellow non-profit transportation providers navigated the crisis and how they plan to move forward in the new landscape created.

Presenters: Sharon Smith, Partners in Care; Jimy Reid, Lower Shore Enterprise; Nancy Huggins, MTA; Laura Bristow, Action in Maturity; Seth Veilleux, Spring Dell Center

Wheels to Wellness: Coordinating Rides for Non-Emergency Medical Transportation
Presented by Tri-County Council of Southern Maryland

Since August 2018, Wheels to Wellness coordinates human service providers with hospital case managers to provide non-emergency medical transportation to those who need it. The project stabilizes human service transportation employment by relying on the driver’s training and availability. The program also improves community health through greater hospital case management and patient intervention. The presentation will discuss the Wheels to Wellness program in Calvert and St. Mary’s counties and the scope of problem in southern Maryland and in Maryland. We will also evaluate both anticipated and actual healthcare indicators that we found and briefly discuss the future direction and challenges for the program.

Innovative Practices for Creating a Mobility on Demand Service and Increasing Mobility Options
Presented by Cecil Transit & Routematch

In this session, Cecil Transit and Uber Transit – Routematch by Uber will share early learnings from Cecil Transit’s FTA funded Integrated Mobility Innovation grant to provide on-demand services to people recovering from opioid addiction. Cecil Transit’s Roadway to Recovery project, operating as COMPASS, provides participating residents of local recovery houses the ability to use on-demand transportation services. This innovative model will increase access to employment opportunities, medical care, recovery support, and other vital services. Being able to take transportation is incredibly beneficial to this vulnerable to improve health and economic independence and reduce the burden on loved ones.We will also explore how transit agencies can provide an improved rider-centric experience and agencies can learn how to expand their mobility ecosystem. Through an on-demand model, much like a taxi or Uber service-but run by public transit, agencies can use innovative apps and integrated payments to reduce the financial burden of longer trips. In addition, the on-demand model can help agencies remove transportation barriers and increase mobility options. Some examples of applicability include providing late night transportation to and from employment centers, feeding into fixed routes, balancing demand response and on-demand services, and gauging the need for expansion of fixed route services.We will illustrate these practices and walk through how Cecil Transit and other agencies across the United States have been able to address these barriers in their communities by launching on-demand service.

TAM Government Affairs Panel

TAM's Government Affairs committee will be hosting a panel discussion including legislators, industry experts, and our own consultants to talk about the issues most important to TAM members, the importance of transit speaking with a unified voice, and where local transportation in the state may be headed in the years to come.

Special Guests; Holly Arnold, MDOT/MTA Acting Administrator; Delegate David Fraser-Hidalgo, District 15 Montgomery County

Highways and By-Ways: Human Trafficking and the Transportation Industry
Presented by the University of Maryland, Baltimore

Human trafficking depends on transportation systems to operate. Geographically, Maryland is uniquely situated to be a “hot spot” for human trafficking for both commercial sex and labor exploitation.  Its central location has facilitated its development as both a pass-through state and a destination location for human traffickers.  Many of our highways, especially Interstate-95, are used to connect victims within our state and with many east coast cities such as New York, Baltimore, Philadelphia, and Washington, DC.  These highways provide numerous rest stops, truck stops and bus stations which have proven to be a primary location for traffickers to recruit, exploit, and transport victims. Access to transportation is a key obstacle for many survivors when they attempt to leave their trafficking situation. This workshop will discuss the need to equip transportation professionals and key stakeholders with the knowledge and skills necessary to address issues related to human trafficking, especially among youth. Dr Finigan-Carr will describe the warning signs and provide recommendations as to how the transportation industry can prevent and disrupt human trafficking. 

Bio: Nadine M Finigan-Carr, Ph.D., is a prevention research scientist focused on the application of behavioral and social science perspectives to research on contemporary health problems, especially those that disproportionately affect people of color. She is a nationally recognized expert on domestic minor human trafficking and sexual exploitation. Dr Finigan-Carr serves as Director of the Prevention of Adolescent Risks Initiative at the University of Maryland: School of Social Work. 



Mandatory MDOT/MTA 5310 and LOTS sessions

LOTS/Non-profit Cooperation and Coordination

What kind of relationship does your agency have with the other transit providers operating in your community. If you are a non-profit agency, how closely do you cooperate with your local public transit? If you are public transit, do you partner with your local non-profits? This session will feature TAM member non-profits and representatives of LOTS talking about practical means, methods, and opportunities to improve your service by partnering with your fellow TAM members across the aisle.

Presenters: Jonathan Creamer, Cecil County; Jessica Johnson, Bayside Network; Rob Hart, Worcester County Commission on Aging

5310 Session Track - I've been awarded a Grant, now what?

Receiving your grant brings with it a whole host of additional responsibilities for your organization. How do you make sure you are complying? How do you upload your information to Projectwise? How do I undertake preventive maintenance procurement? These questions (and more) will be covered in our trio of sessions on helping you to firmly understand how to navigate this world. 

1. Responsibilities and Obligations
2. Preventive Maintenance Procurement
3. Projectwise Refresher

Presenters: Nancy Huggins, MDOT/MTA; Jackie Crabtree, Washington CAC; Jennifer Vickery, MDOT/MTA

LOTS Asset Management Performance & Targets Workshop – AM Session

In this next iteration of our annual performance and target setting workshop, we will review all LOTS summary asset inventory and condition data submitted in August and discuss Tier II LOTS’ asset management targets for FY22.

LOTS FY 2022 Safety Training  - PM Session

Training will be provided on required annual updates to and approvals of LOTS Public Transportation Agency Safety Plans (PTASPs) and refresher on new FY 2022 safety data entry procedures.