Keynote Speaker - Day 1 - Robert Heath 

Presenting Robert Heath, CEO of Legacy Leadership Consulting | TAM's 2022 Day 1 Conference Keynote Speaker  
Thriving Not Surviving Chaos: How to Beat Burnout!

Are you tired of feeling like every day you work hard and get a ton of things done but your inbox is never empty? It doesn’t matter how many fires you put out, there are always more, and they are usually the same types of fires, over and over!

Do you often tell yourself you just need to power through, but deep down you know that is not the answer? Are you constantly facing the decision to sacrifice what you want in order to take care of others? Do you feel like any day now you just won’t want to do it anymore? That it’s not a question of if, but WHEN YOU WILL BURN OUT, AND THAT IS REALLY STARTING TO SCARE YOU?

Robert helps attendees imagine what life would be like if they could get what they wanted and take care of those that they care about. He uses a rhetorical Q&A process to provoke the audience to think about the following:

  1. How would it feel if they could wake up every morning excited about their day because they knew that it was filled with things that moved them closer to their goals?
  2. What would it be like if they didn’t have to empty their cup to fill the cups of others?
  3. What would it be like to feel professionally and personally fulfilled, successful, rested, happy, and balanced every day?

Robert shows participants that what they want is within their reach. They don’t have to keep feeling like they have to be superheroes. In this session, Robert shows the audience how to live a life where they can have balance, feel fulfilled, and still achieve at a high level. By teaching them to get more done in less time and stay focused on what is important, they will be able to leverage the power of consistency and efficiency to exponentially increase their results in a short amount of time and improve their company’s bottom-line. They will be able to perform like the super achievers we all admire and get more done with less time and more fulfillment.


Vendor Presentations
For the first time at the TAM Conference, we will be hosting all of our exhibitors as they present short, informative presentations to our attendees in an intimate classroom setting. Each exhibitor will have 15 minutes to conduct a short presentation and Q&A session with attendees. See below for the schedule of presentations:

Beach House Ballroom
Proterra:10:15 -10:30 AM
Gerflor USA: 10:35 - 10:50 AM
ProAir LLC: 10:55 - 11:10 AM
Safety Vision: 11:15 - 11:30 AM
Passio: 11:35 - 11:50 AM

Mead & Hunt:10:15 -10:30 AM
Intermotive Vehicle Controls: 10:35 - 10:50 AM
Q'Straint: 10:55 - 11:10 AM
MORryde International: 11:15 - 11:30 AM
Nova Bus: 11:35 - 11:50 AM

ADA Hot Topics

Presented by Jill Nagy of Summers Nagy Law offices.

By taking this course, attendees will learn information about the American with Disabilities Act (ADA) of 1990, including information about the reasonable modification rule, service animals, and other grey areas within the ADA.

TAM Maintenance Workshops
Join representatives from industry experts for the Maintenance Workshops. The workshop is a day dedicated to bus maintenance and bus technologies. Take advantage of the opportunity to interact with and learn from your maintenance peers and other associated transit professionals.  We will cover maintenance strategies for: 

  • Wheelchair lift/ramp troubleshooting and preventative maintenance overview presented by BraunAbility, including
    • Review of online resources
    • Theory & Operation
    • Repair & Maintenance
    • Hands-on exercises
  • Air Conditioning Product Training and Preventative Maintenance Outline presented by ACT/PROAIR, including
    • Service Support
    • Preventive Maintenance
    • Hose & Wiring Inspections
    • Proper System Charging
    • Warranty Procedure
Transit Accounting 101

Presented by Megan Matheny of RLS & Associates
This session will help attendees to:

  • Develop and monitor your annual budget
  • Ensure expenses are in line with your budget
  • Obtain funding from a variety of sources
  • Understand Federal Transit Administration (FTA) requirements for Section 5311 subrecipients
  • Understand strategic planning as a key element of budget development and financial management
Conflict De-Escalation

Presented by Lynn Berger of Strategic Evolutions LLC
Conflict is an unfortunate fact of life for the community transportation industry, and responsible organizations must take appropriate steps to teach employees (especially drivers!) how to prevent conflict from escalating into potential violence or abuse. This session will, amongst other topics, cover:

  • Defining the terms 'Conflict' and 'De-escalation'
  • Identify situations that can cause passenger frustrations and recognize ways to reduce stressors
  • Demonstrate techniques to defuse stressful situations to achieve positive outcomes
  • Interpret state laws and agency policies with regard to difficult passengers and situations 


Presenting Dan Mulraney, Director of Cape May County Fare Free Transportation  | TAM's 2022 Day 2 Conference Keynote Speaker  

Welcome to The Chronology of Leadership, an energetic and enlightening program designed to create a better understanding of what it means to grow into a leadership role through all phases of your career. We will navigate through the trials and tribulations of hte complete beginner and transition to accepting new roles and responsibilities through the promotional process, while establishing yourself as a leader. Finally, we will discuss the need to prepare for your legacy by choosing your successor.

Everyone in an organization falls within one of the four phases of leadership discussed in this workshop. Some staff members may remain in one of these phases for most of their tenure and some will move through all four phases over the course of their career. Either way, there is great value in understanding the professional growth that each phase has to offer at any particular point in a career, and how each phase contributes to the next as an individual grows into a comprehensive leader.

Mental Health, Wellness, and Resilience for Transit Workers

Presented by Lynn Berger of Strategic Evolutions LLC
Transit system workers have traditionally been subject to chronic and acute stressors that can contribute to mental health issues, including depression, anxiety, burnout, and post-traumatic stress disorders (PTSD). In turn, these issues can lead to increased risk of injuries and chronic diseases, workplace dysfunction, safety issues, presenteeism, absenteeism, turnover, and cost impacts. The emergence of a novel coronavirus, SARS-CoV-2, and the ongoing pandemic add another layer of stressors on essential workers including transit system workers. This session will recommend best practices for transit systems to support the mental health of transit employees (including programs, outreach, education, and bargaining).

Effective Time Management for Peak Performance
Presented by Kevin Stacey of TrainRight Inc.

This time management training program teaches attendees how to increase effectiveness by developing action plans, focusing on the activities that contribute to achieving their goals, prioritize tasks, and maintain the discipline needed to complete them. The program provides practical time management techniques for identifying key time wasters, setting boundaries, handling interruptions and maximizing productivity. Participants will learn how to incorporate these techniques into their daily activities by setting goals, writing out objectives and developing a daily action plan that promotes focus, discipline and creativity. Attendees will move from spinning their wheels to taking action along with making a plan for each day and sticking with it.

Transit Route Planning
Presented by Megan Matheny of RLS & Associates

Service and operations planning for transit is not typically taught in school, so it tends to be somewhat of a black box for trained planners and members of the public alike. While transit planners all over the world have developed sophisticated methods of planning and evaluating transit, the principles of service design remain relatively simple. In this session, we will review the principles of transit service design and how to allocate and account resources.

Equity in Transportation

Presented by Veronica McBeth, FTA

This workshop will provide historical context on the role past transportation decisions have played in creating and maintaining inequities, offer academic perspectives on practices to promote a more equitable transportation system, and provide an opportunity for Transit professionals to discuss how their organizations can advance equity in its practices.

TAM Member Presented Sessions

Going Fare Free

Presented by Jeff Barnett, Charles County; Deanna Archey, Montgomery County; Roman Steichen & Jaime McKay, Frederick County

Many transit agencies are asking themselves if going fare free could bea  way to address equity and ridership issues that have been exacerbated by the pandemic - if we can figure out how to pay for it. Representatives of TAM member agencies who have implemented fare free programs will participate in a panel discussion to talk about fare free's impact on ridership, community relations, finances, safety, and overall customer satisfaction.

Low-No Grants

Presented by Tanya Nichols, MDOT/MTA

Across the USA, governments are becoming serious about the transition to zero-emission public transit. The Federal Transit Administration is making billions in “Low-No” funding available to transit agencies. Agencies, operators, and municipalities across the United States can apply. 

For many agencies, Low-No grants have already kickstarted their transition. The funding is ideal for agencies that have publicly committed to a net-zero future but need help with the costs. Learn about creating a transition plan and successfully applying for this funding source.

The Future of Fully Integrating Public Transit Networks

Presented by Sasha Schechter, Via Transportation; Kwaku Agyamang-Duah, City of Annapolis, Deanna Archey, Montgomery County

From fixed route buses and rail to microtransit zones featuring dynamic shuttles, each mode of transit has its place in a mobility landscape. But the biggest challenge today is how to weave this patchwork of transportation options into one cohesive, integrated network that both serves the right mix of riders and is easy for passengers to understand. It all starts with a smarter strategy: How do you determine where each mode of transit is best suited? And most importantly, how can you confidently plan for each to complement (not compete with) each other? Join transit leaders from Annapolis GO in the City of Annapolis and RideOn in Montgomery County as they detail their unique approaches to new and improved integrated mobility networks. 

CAREER Planning Workshop
Presented by Semia Hackett, Prince George's County

This workshop will introduce attendees to a basic model for career planning. The attendee will explore a framework for considering career options and specific actions needed to get there as well as the resources that will support the attendee. The workshop will work through the elements of the C.A.R.E.E.R. model.

C - Clarifying career fit, career engagement, work-life balance needs and wants, skills to develop, and future career directions.

A - Action Goals for transforming clarification information into concrete steps forward.

R - Relationship Building for networking and mentoring connections. Cultivating a network that will help you link to job enhancements or new opportunities and provide support.

E - Experience to help you achieve your best. Continuously seeking developmental experiences to make the most of your talent and demonstrate and/or develop your skills.

E – Education & Training to attain the knowledge and qualifications necessary to be successful in current and future roles. Closing the gap between role requirements and your talent/potential.

R - Roadmap to help you reach your career goals. Continually reexamining your progress, goals, and the ongoing fit between your plans and current life situation.

Mandatory MDOT/MTA 5310 and LOTS sessions

LOTS Sessions

Lots Asset Management Performance & Targets Workshop 

In this next iteration of our annual performance and target setting workshop, we will review all LOTS summary asset inventory and condition data submitted in August and discuss Tier II LOTS' asset management targets for FY 23.

LOTS Manual Changes Rollout

The Office of Local Transit Support will roll out an updated LOTS manual. We will discuss changes to CARES, CRRSAA, ARPA, IIJA, SMS, and other reporting requirements.

SMS - Updates, Goals, New Requirements

This safety training course for LOTS accountable executives and safety officers will update agencies on new procedures and deadlines for their 2022 Agency Safety Plan review and update, which must be submitted to OLTS by December 1, 2022.

5310 (non-profit) Sessions

5310 Grant Workshop

This workshop will cover in detail all aspects and the most frequently asked questions about the 5310 Grant process.

5310 Procurement (Member Panel)

Fellow 5310 grant recipients will present a panel discussion on effective procurement processes and procedures. Topics covered will include vehicle procurement and preventive maintenance.

5310 'Newbie' Workshop

For those new to the world of non-profit transit, and especially for those attending their first TAM Conference as a 5310 attendee, this workshop will ease you into the wonderful world of Maryland community transportation, and will have experts from MDOT MTA helping to answer your most frequently asked questions.