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The best community transit supervisors in the country have the initials “CCTS” after their name. They have proven their excellence by becoming recognized as Certified Community Transit Supervisors. This two day course will be offered at the discounted rate of $150 (normally $600) to all TAM member organizations. The training will take place on December 4 and 5 from 9 AM to 5 PM each day. The training is located at the Allegany HRDC office at 125 Virginia Ave, Cumberland, MD 21502. Reimbursement for one night's hotel stay at a nearby hotel is available through our friends at MDOT MTA. How to Register Visit our registration page at https://www.taminc.org/ccts25 to take advantage of this opportunity. Space is limited to a maximum of 25 attendees, and any number past this point will be waitlisted. Registration is limited to one attendee per member organization until November 21, at which point additional seats will be released to waitlisted persons on a first-registered first-served basis. Hotel Information The Maryland Department of Transportation/Maryland Transit Administration will reimburse TAM member attendees for 1 night's hotel stay (Thursday 12/4) for those who attend a CCTS Training. The registrant will need to submit an RTAP reimbursement form to MDOT/MTA, Luke Benson at [email protected] after the Forum. Note that only agencies will be reimbursed, not individuals. There are numerous hotels located very close to Allegany County HRDC. Some recommendations:
Course Description The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, while others come from a variety of backgrounds and must learn to effectively supervise. In their supervisory role, these individuals must also understand the overall objectives and mission of the transit organization, and they must be able to convey its practices, principles, and priorities to the operating staff. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The workshop will provide comprehensive training in leadership, working effectively within a team, communication skills, coaching skills, performance gap analysis, motivation, use of positive & progressive discipline, dealing with emotional employees and how to use feedback effectively. At the conclusion of this training, class participants are tested in their mastery of these areas. Having passed the examination component, trainees will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor must recertify to keep the CCTS designation. Course Prerequisite CTAA, in partnership with the Center for Transportation eLearning (CTeL), has developed a web-based prerequisite course (approximately four hours) to provide the basic skills training necessary for new and veteran managers and supervisors. The web-based program (taken prior to the classroom training) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities. You will receive a link to this course upon registering for CCTS training. Certified Community Transit Supervisor (CCTS) Training Overview The course outline for this program is as follows: Leadership and the Supervisor’s Role
Team Building and Team Styles
Communication Skills
Employee Management
The CCTS Test
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