TAM welcomes our members to join us for two virtual sessions on January 31 and February 8.

January 31, 2024

MDOT MTA Presents Title VI Website Compliance - 9 AM - 11 AM

Proper website design is key to compliance with provisions of title VI for all transit agencies. In this virtual session, MDOT MTA presenters will go over how to make your website fully compliant for your customers.

Download the presentation slides here.

View the recording of this session on TAM's youtube page here

  1. Helpful links from the webinar chat:To create a fillable form in Microsoft Word, you can follow the steps outlined in this video tutorial . If you want to convert the Word document into a fillable PDF form, you can use a third-party application such as Foxit PDF Editor Suite or Adobe Acrobat to create editable fillable PDF fields with a Word document. 
  2. A handy resource for reworking content is https://www.plainlanguage.gov/guidelines/

February 8, 2024

Managing for Performance Improvement - 9:30 AM - 2 PM

Presented by Christine Walters of FiveL Company

View the webinar handout here

This program is designed to develop and enhance strong, proactive skills that will help new and seasoned supervisors or managers:

  • Forge and maintain positive working relationships with their employees;
  • Assess their own self perception and perception of others to develop strategies that will assist in motivating and support staff;
  • Develop skills in objectively assessing and validating performance;
  • Learn how to clearly define performing deficits and establish goals;
  • Consider the importance of good documentation and ways to create strong, defensible employment records.
  • Identify and reduce organizational and individual liability with respect to employment practices.

This program involves individual, small and large group exercises and discussion, case study reviews and interaction to review and apply concepts to day-to-day operations.

Selected Topics include:

  • Coaching, Counseling & Correcting
  • Dealing with Difficult Players
  • Discipline and Discharge (including five elements of “Just Cause” as a model)
  • Documenting Employee Performance
  • Eliciting Employee Engagement
  • Employment Law Basics
  • Filling in the GAPs (Goals and Priorities)
  • Interviewing Do’ and Don’ts
  • Johari's Window
  • Making the Most of Performance Appraisals
  • Factors that Impact Working Relationships: Perception, Conflict, Power, Communication, Trust, Competition
  • Rewards & Recognition
  • S.M.A.R.T. Model
  • Thomas-Kilmann Conflict Strategy Assessment
  • When All Else Fails: Pre-Termination Checklist

Objectives: At the conclusion of this course, participants will be able to:

  • Compare and contrast methodologies for motivating and assessing employees
  • Define ways to enhance their own credibility in the counseling process
  • Describe ways to orient and set expectations for newly hired employees
  • Establish five key criteria for determining when discharge is appropriate
  • Explain the advantages of documenting throughout the employment relationship
  • Use statements that enhance communication and reduce misunderstandings

Registering for this four-hour course is $20 per TAM member attendee, $40 per non TAM-member attendee.