The best community transit managers in the country have the initials “CCTM” after their name. They have proven their excellence by becoming recognized as Certified Community Transit Managers. CCTM status marks the greatest performance and highest efficiency in the community transportation industry; it is proof of the ability to manage a comprehensive and dynamic community transportation system.

This two day course will be offered at the discounted rate of $150 (normally $600) to all TAM member organizations.

The training will take place on July 8 and 9 from 9 AM to 5 PM each day. The training is located at the Delmarva Comunity Services office at 2450 Cambridge Beltway, in Cambridge, MD 21613. Reimbursement for one night's hotel stay at a nearby hotel is available through our friends at MDOT MTA.

Space is limited to a maximum of 25 attendees, and any number past this point will be waitlisted. Registration is limited to one attendee per member organization until July 1, at which point additional seats will be released to waitlisted persons on a first-registered first-served basis.

Visit our registration page at https://www.taminc.org/cctm25 to take advantage of this opportunity.

Training Agenda - Day 1:

Service Planning and System Development:

• Transit System Service Design and Configuration
• Transit System Role in the Community
• Responding to Change
• Translating Organizational Purpose and Mission into Measurable, Performance-Driven Management of your Transit Organization.

Budgeting and Financial Management:

• Credit: Lines of Credit, Secured and Unsecured Debt
• Long Term Finance: Capital Projects and Replacement of Capital Assets
• Financial Security: Cyber security, Fraud Control, Cash Management
• Funding Streams
• Relating Local Economics to your Transit Financial Goals
• Performance Management and Measurements
• Annual Audits as a Management Tool

Transportation Operations Management:

• Policies and Procedures
• Safety and Risk Management
• Customer Service
• Operational Performance Management and Measurement
• Ensuring Accessibility to Persons with Disabilities

Training Agenda - Day 2:

Human Resource Management:

• Personnel Management
• Compliance with Applicable Laws and Regulations
• Professional Development and Training for Your Staff
• Utilizing Volunteers in your Organization
• Addressing conflict and issues in the workplace.

Procurement and Proposal Management:

• Determining the need
• Developing specifications
• Determining the procurement mechanism and (if appropriate), the pool of qualified prospective vendors or suppliers
• Issuing and carrying out the solicitation
• Selecting the vendor or supplier
• Executing a proposal or comparable procurement document
• Abiding by the terms of the proposal - monitoring the proposal or as appropriate
• Accepting the goods or services the proposal provides in accordance with your specifications
• Closing out the proposal

Organizational Leadership:

• Board Roles and Responsibilities
• Advisory Committees
• Organizational Mission and Purpose
• Advocacy and Engagement with Elected Leaders and Stakeholders

Certification Examination:
Students will need access to their individual email accounts to complete the certification exam!

How to Register

Visit our registration page at https://www.taminc.org/cctm25  to take advantage of this opportunity. Please note you must also complete the CCTM application on CTAA's website, located at https://ctaa.formstack.com/forms/cctm_application. 

Hotel Information

The Maryland Department of Transportation/Maryland Transit Administration will reimburse TAM member attendees for 1 night's hotel stay (Tuesday 7/8) for those who attend a CCTM Training. The registrant will need to submit an RTAP reimbursement form to MDOT/MTA, Luke Benson at [email protected] after the Forum. Note that only agencies will be reimbursed, not individuals. There are numerous hotels located very close to DCS.